Shipping policy

To help ensure a smooth delivery, customers must ensure the following conditions are met before the scheduled delivery date:

Clear and accessible entry to the property must be available.
Our courier uses 3.5-tonne Luton vans, so any parking restrictions or limitations must be addressed in advance.
Measure all doorways, corridors, and stairwells your furniture will pass through. We recommend a minimum clearance width of 75cm. If your access is narrower, please speak with our support team before placing your order.
Our standard delivery includes drop-off to the main entrance or ground floor hallway only. For deliveries beyond this (e.g., upstairs or into specific rooms), an extra handling fee applies.
You'll receive a 4-hour delivery window approximately 24 hours before delivery. Ensure the phone number provided during checkout is accessible. Missed calls may cause delays.
An additional 1-hour arrival notice will be sent so someone over 18 is present to accept the delivery.

Orders placed before 5 PM (Monday to Friday) are generally processed the same day.
Orders after 5 PM will be handled the next working day.
For weekend orders: anything placed after 4 PM Saturday will be processed on Monday.
A team member will contact you to advise on the next available delivery slot.

Since our sofas are UK-made, we typically aim to deliver within 48 to 72 hours of order confirmation.
We offer delivery seven days a week.
Once your purchase is confirmed, a member of our logistics team will reach out to schedule a delivery date that works for you.
Want to know the delivery date before ordering? Call us at 0330 133 8360.
For custom-size or made-to-measure items, delivery times will vary. Speak to our team at the point of inquiry to confirm lead times.

Standard delivery anywhere in the UK: £80 flat rate.
If your postcode falls north of SA30 or SY10, a higher delivery fee of £130 will apply

We do not currently deliver to the following postcodes:
- AB - DD - PH - PL - EX - TQ - TR

We’ll confirm your delivery day and time slot in advance, and also call 1 hour prior to arrival.
If no one is home and we cannot complete delivery, your item(s) will be returned to our depot.
A redelivery fee, equal to your original delivery charge, will apply.
If you choose to cancel your order after a failed delivery attempt, the delivery fee will not be refunded.

If you need to change your delivery date, please give us at least 48 hours’ notice.
Changes made within 48 hours of delivery may incur a £50 amendment fee.
If you try to reschedule on the day of delivery (after items have left the warehouse), the full delivery fee will be charged again for redelivery.

If you have any questions about Sofa Scape or your delivery: